Honolulu Volkswagen & Audi Repair

Tanyah was so kind and helpful and went above and beyond making sure that I had all of the information I needed. The technicians were very knowledgable and quick!

Wrench works is a top-notch business with first class service. My receptionist Tanya was amazing with keeping updated on all my maintenance concerns. Excellent customer service.

Tanya was the best! She was kind and courteous, explaining every detail of the repair process clearly and honestly. My car was fixed properly and it’s working better than before. I highly recommend this repair shop for anyone needing reliable and top-notch service 😊

Wrench Works is SIMPLY the best!!

I recently towed my Audi to this shop in July after my car had been sitting at another shop since April! My instrument cluster went out and therefore it would not start. The previous shop kept dragging out the work and finally said after 4 months that they can’t fix it!!! I’ve called Audi Honolulu within the last couple months and they were not taking ANY appointments?! So I Googled Audi mechanics in Honolulu and that is when I found Wrench Werks. The tow truck driver that towed my car also had great things to say about the shop that had worked on his VW in the past. I was a bit skeptical but at this point I was willing to try anything to keep me from having to purchase a new car. Thank goodness I did! Working with Tanya was phenomenal. She reassured that this was an issue they have experienced before and provided me confidence that they can do the job. She is great with her follow-ups and providing explanations. All customers want is full transparency whether good or bad news and Tanya provided that. The cost was more than expected comparing to the previous shop (had they fixed it). However the bulk of the cost was the replacement cluster itself. The end result is that they were able to get my car running so much faster and saved me thousands of dollars from having to purchase a new car. Because of their honesty, realistic timelines and how they know to set client expectations to help eliminate unexpected surprises; they are now my go to mechanics. I can’t thank everyone at Wrench Werks enough! By far one of the best customer service experience all around!

Great, timely service. I won't take my Audi anywhere else!

I reached out to them on a Sunday and surprisingly got an immediate response. Barbara was very helpful and allowed my car to be towed in the next day. They did a very thorough inspection and found the symptom and cause. While I wasn’t ready to spend the money to get it completely fixed, they replaced what I asked to get it back on the road. Barbara was great at texting me updates and sending online estimates that allowed digital authorization. I finally met Barbara and Rod when I went to the shop to pick up the car and everything went very smoothly. I highly recommend them for Audi or VW repairs. Thanks for a pleasant experience.

My service advisor was Barbara, she was great from the very beginning. She helped me throughout the process of getting my audi fixed. Wrench works also help people with extended warranty like i did. I would highly recommend Wrench works to everyone that needs repairs. There technicians specializes in audi and vw but they do services on most makes and models. Don't waste your time taking your vehicle to a dealer because they are crooks. Thanks Barbara 😊

Great service and reasonable prices. I have been looking for a place to get my VW Jetta serviced, and I will be back. Tanya was fantastic to work with, and she gave me estimates on recommended services that I can have performed over time.

I had a flat tire on my Audi Q7 that I needed to have replaced. Shockingly, my car did not come with a spare tire (what?!) and it was nearly impossible to find a replacement tire since my car requires a larger tire. I called about 10 tire/auto repair shops (including the Audi dealership), but was told that I would have to wait about a week to have the tire shipped in from the mainland. I guess a week without a car is fine if no one needs to go to work, drop off and pick up the kids from school, run errands, etc. Needless to say, I was very frustrated that a simple problem did not have a simple solution until I called Barbara at Wrench Werks. Barbara was actually able to find a vendor with a replacement tire on island- something that the dealership and a lot of tire stores could not do! I ended up replacing all four tires at Wrench Werks and I plan on returning to Wrench Werks for future maintenance work, because Barbara, Tanya, and the gentlemen who work there were extremely friendly and helpful. (Wrench Werks had a coupon for $50 off for new customers on its website which I thought about using, but I decided not to mention it when I paid for the service, because the aggravation they saved me was worth more than $50 to me!).