My overall experience here was pleasant and delightful. My Audi Q5 has been giving me a headache. Replaced what I was told needed replacement from another shop and still issues. I was stressed. I had to do research and take it in with a shop that specializes in Audis and mind you, they’re aren’t a lot on island. Stumbled upon wrenchwerks, submitted an appointment online and I got an immediate response in the morning from Barbara. The interaction and drop off process was very well communicated and smooth. Speaking with Barbara about my issue, you can feel that she honestly cares. She was also giving me a few pointers on car maintenance, very knowledgeable woman. She also pointed out that my safety is expire and if I would also like to do my safety check there which made it convenient for me. They also offer car rentals for a great price if needed. As soon as the diagnosis was done, she called me to let me know the findings on my Audi Q5. After the results, I was shocked as to how much stuff was wrong with my car, I could tell from their inspection that it was a very thorough one leaving no detail left behind. Barbara broke down the pricing and offered me options to move forward. That being said, I look forward to getting my Audi repaired through them. On the bright note, Barbara has really made this stressful week of mine not so much now that I know I am in good hands. Mahalo to you and your crew I really felt like she went above and beyond expectations.
Thank you for the review! Barbara is a vital part of our team, and it’s great to hear that she made the process smoother for you and provided helpful advice. We pride ourselves on thorough inspections and transparent communication, and it’s great to know you felt confident in our findings and pricing breakdown. We’re happy to have been able to take some of the stress off your shoulders. We look forward to getting your Audi Q5 back in top shape and are always here if you need anything in the future. Mahalo again for trusting us, and we truly appreciate your kind words about our team!
- Wrench Werks